Rental terms, weather, damage, and safety

Rental terms

Your rental covers the event window agreed to when you book. Delivery and pickup are scheduled around that window, and we confirm both times with you before your event date.

Equipment stays our property for the length of the rental and may not be moved, disassembled, or relocated after setup.

An adult must be present at delivery to approve the setup location and again at pickup.

Cancellation policy

A $50 deposit holds your date, unit, and delivery window. Until that deposit is paid, nothing is reserved.

You may cancel at any time by phone, text, or email. Tell us as early as you can so we can release the date for another family.

Cancellations made less than 24 hours before the delivery window, or a setup we cannot complete because nobody is home, the gate is locked, the yard is inaccessible, or the surface is unsafe, are treated as a same-day cancellation and the deposit is kept.

Rescheduling is free when you move to another open date within 12 months and tell us before the delivery window begins. Your deposit moves with you.

Refund policy

The $50 deposit is non-refundable once your date is confirmed, because it takes your date and unit off the calendar for everyone else. It is fully transferable to a rescheduled date within 12 months.

The remaining balance is due up to 2 hours before delivery and is refunded in full for any cancellation we make, including a weather call.

If we cancel for weather or for an equipment problem on our side, you choose: a full refund of everything you have paid including the deposit, or a rescheduled date with your deposit carried over.

Approved refunds go back to the original payment method and normally post within five to seven business days.

Delivery fees are refunded whenever the delivery does not happen. Cleaning or damage charges are never part of a refund.

Weather policy

Safety decides weather calls, not the forecast app. We do not operate inflatables in lightning, sustained winds above 15 mph, or severe-weather warnings.

We contact you the morning of your event if conditions look unsafe, and we make the final call together before our truck leaves.

Rain alone does not automatically cancel an event. Many rentals run fine through a passing shower, and water units are built for it.

If weather turns after setup, have all riders exit, switch the blower off, unzip the deflation flaps, and move the blower somewhere dry. Call us right away.

Once equipment is set up and the event has started, weather that arrives later does not create a refund of the deposit, though we will always work with you on a future credit.

Damage policy

Normal wear from ordinary use is expected and never charged to you.

Damage caused by misuse, shoes, food, drinks, silly string, pets, sharp objects, or ignoring the posted rider limits and safety rules, is the responsibility of the renter.

Tell us right away if something tears, deflates, or stops working. We would much rather fix it than have it get worse.

Safety rules

An adult must supervise every attraction any time it is in use.

Riders should be similar in size. No flips, no wrestling, no climbing on the walls or netting.

No shoes, glasses, jewelry, food, drinks, or sharp objects inside any inflatable.

Exit the unit immediately if the blower stops, if the power fails, or if wind picks up.

The bumper arena requires a hard, level surface. It may not be operated on grass, gravel, slopes, or uneven ground.

Privacy policy

We collect only what we need to quote, book, deliver, and follow up on your event: your name, contact information, event address, and event details.

We do not sell your information. We share it only with the people involved in delivering your event and with our payment processor when you pay online.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you opt in to text messages, we send roughly 3 to 6 messages per reservation about your own booking. Message and data rates may apply. Reply STOP to cancel or HELP for help at any time. Full details are on our text message terms page.

You can ask us to update or delete your information at any time by contacting us.

Terms of use

Prices, availability, and specifications on this site may change, and any measurement marked as pending has not been finalized yet.

Submitting a quote request or reservation does not guarantee availability until we confirm it.

By using this site you agree to provide accurate event information, which we rely on to plan a safe setup.