Cancellation and refund policy

Cancellation policy

A $50 deposit holds your date, unit, and delivery window. Until that deposit is paid, nothing is reserved.

You may cancel at any time by phone, text, or email. Tell us as early as you can so we can release the date for another family.

Cancellations made less than 24 hours before the delivery window, or a setup we cannot complete because nobody is home, the gate is locked, the yard is inaccessible, or the surface is unsafe, are treated as a same-day cancellation and the deposit is kept.

Rescheduling is free when you move to another open date within 12 months and tell us before the delivery window begins. Your deposit moves with you.

Refund policy

The $50 deposit is non-refundable once your date is confirmed, because it takes your date and unit off the calendar for everyone else. It is fully transferable to a rescheduled date within 12 months.

The remaining balance is due up to 2 hours before delivery and is refunded in full for any cancellation we make, including a weather call.

If we cancel for weather or for an equipment problem on our side, you choose: a full refund of everything you have paid including the deposit, or a rescheduled date with your deposit carried over.

Approved refunds go back to the original payment method and normally post within five to seven business days.

Delivery fees are refunded whenever the delivery does not happen. Cleaning or damage charges are never part of a refund.

Weather policy

Safety decides weather calls, not the forecast app. We do not operate inflatables in lightning, sustained winds above 15 mph, or severe-weather warnings.

We contact you the morning of your event if conditions look unsafe, and we make the final call together before our truck leaves.

Rain alone does not automatically cancel an event. Many rentals run fine through a passing shower, and water units are built for it.

If weather turns after setup, have all riders exit, switch the blower off, unzip the deflation flaps, and move the blower somewhere dry. Call us right away.

Once equipment is set up and the event has started, weather that arrives later does not create a refund of the deposit, though we will always work with you on a future credit.